Reviewing Requests

Only authorised users can review and approve / decline requests. If you think this is a mistake or require access please contact your line manager.

Fleet Desk requests can be reviewed via the Fleet Desk, for support navigating to the Fleet Desk page see Fleet Desk.

After a user has submitted a request through the Fleet Desk it will need to be reviewed by a manager, who can either approve or decline the proposed changes. Until this point no changes have been made to any assets; changes to assets are only made in the case of an approved request.

All requests are listed in the left sidebar.

Requests which are pending review are marked with the state ‘Awaiting Approval’.
You can also use the sidebar filters to only show requests with the state 'Awaiting Approval’.

After finding the request to review, click on the request to view the full details in the editor.

For Asset Creation requests ensure you click into all tabs at the top of the editor - by default, the editor will open on the ‘Details’ tab.

Upon reviewing the fields filled in by the requesting user, you can either ‘Decline’ or ‘Approve’ the request by clicking one of the respective buttons on the toolbar.

A popup window will ask you to confirm the action. If you are sure, click the ‘Accept’ or ‘Decline’ button.

Once a request has been approved the changes will be made to your data.

What happens when I approve an Asset Creation request?

When you approve an Asset Creation request, the requested asset will be automatically created and added to the Portal.

What happens when I approve an Asset Disposal request?

When you approve an Asset Disposal request, the asset marked for disposal will be automatically marked as decommissioned.

What happens when I approve an Asset Transfer request?

When you approve an Asset Transfer request, the asset marked for transfer will be automatically be transferred to the requested group on the transfer date.

What happens when I approve an Inter-Company Transfer request?

When you approve an Inter-Company Transfer request, the asset marked for transfer will be automatically be transferred to the requested company on the transfer date.

If you approve the request a popup window will show you what actions have taken place.
You will see the changed state of the request reflected in the left sidebar.

Troubleshooting

For any issues or errors that have not been solved please Contact Axscend Support.