Adding New Users

To register new users you will require an account with Admin permissions for your company.

If you need an account creating for yourself, please get in touch with your line manager in the first instance.

User accounts can be created through the Manage Users page via the Admin Menu. For support navigating to the Manage Users page see Manage Users.

On the Manage Users page select the ‘Add’ button in the left sidebar to create a new user. This will open up the editor on the right.

Here you should fill in the relevant information about the new user and press the ‘Save’ 💾 button when done.

If the save button is greyed out, check you have filled in the required fields (marked with * ). Empty required fields will turn red.

You can now see the new user in the left sidebar.

Now that the user's basic information has been saved, you can edit the User’s Roles, Companies and Groups. For more support doing this, see Managing Existing Users.

When you save a new user, you will need to ensure they are mapped to the relevant groups within the Groups tab, otherwise they will not be authorised access to any assets.

Troubleshooting

"I can't press the save button!"

If the save button is greyed out you should double-check the information you have entered. If any of the fields marked with * are empty or have turned red this is an indication some required information has been missed.

Another case could be the email address or entered password is not in the format we expect, so check the email address is formatted correctly and the password meets our criteria.

If after these steps you are still unsuccessful you should Contact Axscend Support for more assistance.

"I have created a new user but it shows they have 0 assets on the Fleet Grid"

After you have saved a new user, you will need to ensure they are mapped to the relevant groups within the Groups tab.

Typically if a user is not mapped to any companies you will see an alert at the top of the User Editor as below. Clicking the ‘FIX NOW’ button will map the user to the top-level group of the company they belong to.

In this case, the user has now been mapped to the top-level Axscend group, and thus inherited all groups within.

To map to specific groups within the User’s primary company visit the ‘Groups’ tab.

To map to a user to a non-primary company (secondary companies they are mapped to via the ‘Companies’ tab) group visit the ‘Groups’ tab.

For any issues or errors that have not been solved please Contact Axscend Support.